Shipping
WHAT DO YOU CHARGE FOR SHIPPING?
We charge a flat shipping fee based on the destination region. Please note that for international orders, duties and taxes are not included in the shipping fee and must be paid by the customer upon delivery, as shown in the table below.
United States of America
- Default shipping price: 7,99 USD
- Free shipping for order over: 100,00 USD
Germany
- Default shipping price: 4,99 EUR
- Free shipping for order over: 50,00 EUR
Australia
- Default shipping price: 19,99 AUD
- Free shipping for order over: 150,00 AUD
European Union
- Default shipping price: 7,99 EUR
- Free shipping for order over: 100,00 EUR
Switzerland
- Default shipping price: 15,99 EUR
- Free shipping for order over: 100,00 EUR
- Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.
United Kingdom
- Default shipping price: 7,99 GBP
- Free shipping for order over: 100,00 GBP
Canada
- Default shipping price: 19,99 CAD
- Free shipping for order over: 150,00 CAD
- Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.
International
- Default shipping price: 19,99 EUR
- Free shipping for order over: 150,00 EUR
- Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.
Bulky goods
Please note that bulky goods always have an extra shipping price of EUR 25,00 even if free shipping was reached.
HOW ARE PRODUCTS SHIPPED?
Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or the next business day (if Monday is a holiday). You will be notified via email once your order has been shipped.
The shipping times within the US are 2-5 days.
North American orders will be fulfilled by our distribution center in
7453 Empire Drive
Suite 100 Building B
Florence, KY 41042
USA
United Kingdom orders and returns will be fulfilled by our distribution center in
Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
United Kingdom
Other European and global orders will be fulfilled by our distribution center in
Oberurseler Str. 61-63
61440 Oberursel (Taunus)
Germany
Please note that all shipping times are in business days. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
CANCELLATIONS
In-stock orders: Orders are authorized and processed in real-time, so canceling an in-stock order is very difficult. If you need to cancel, please contact Customer Service by email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.
WHAT IS YOUR RETURN POLICY?
Effective Date: March 2017
Burgschneider will accept returns for items purchased on the Burgschneider online store that are received back within 30 days from the delivery date for a refund. Returns received after 30 days from the delivery date will not be accepted. We do not make exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable.
All returns MUST meet the following criteria:
- Unworn
- Unwashed
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Burgschneider and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located at the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
RETURN COSTS
European Union: Self-paid
Switzerland: Self-paid
United Kingdom: Self-paid
Australia: Self-paid
Canada: Self-paid
United States: Self-paid
International: Self-paid
Germany: Free
RETURN PROCESS
Step 1: Send an email to online@burgschneider.com with the order receipt.
Step 2: Repackage garments, include the order receipt, and post the package to:
United States
Burgschneider Inc.
7453 Empire Drive
Suite 100 Building B
Florence, KY 41042
Canada
Burgschneider GmbH
2113 Ste-Catherine Est
Montréal (QC) Canada H2K 2H9
Australia
Burgschneider GmbH
38 Wimpole Crescent,
Bellfield, Victoria 3081
Australia
United Kingdom
Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
OX11 7HH
United Kingdom
Europe
Burgschneider GmbH
Oberurseler Str. 61-63
61440 Oberursel
Germany
