Shipping

WHAT DO YOU CHARGE FOR SHIPPING?

We charge a flat shipping fee based on the destination region. Please note that for international orders, duties and taxes are not included in the shipping fee and must be paid by the customer upon delivery, as shown in the table below.

United States of America

  • Default shipping price:  7,99 USD
  • Free shipping for order over: 100,00 USD

Germany

  • Default shipping price: 4,99 EUR
  • Free shipping for order over: 50,00 EUR

Australia

  • Default shipping price: 19,99 AUD
  • Free shipping for order over: 150,00 AUD

European Union

  • Default shipping price: 7,99 EUR
  • Free shipping for order over: 100,00 EUR

Switzerland

  • Default shipping price: 15,99 EUR
  • Free shipping for order over: 100,00 EUR
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

United Kingdom

  • Default shipping price: 7,99 GBP
  • Free shipping for order over: 100,00 GBP

Canada

  • Default shipping price: 19,99 CAD
  • Free shipping for order over: 150,00 CAD
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

International

  • Default shipping price: 19,99 EUR
  • Free shipping for order over: 150,00 EUR
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

Bulky goods

Please note that bulky goods always have an extra shipping price of EUR 25,00 even if free shipping was reached.

HOW ARE PRODUCTS SHIPPED?

Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or the next business day (if Monday is a holiday). You will be notified via email once your order has been shipped.

The shipping times within the US are 2-5 days.

North American orders will be fulfilled by our distribution center in 

7453 Empire Drive
Suite 100 Building B
Florence, KY 41042
USA

United Kingdom orders and returns will be fulfilled by our distribution center in 

Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
United Kingdom

Other European and global orders will be fulfilled by our distribution center in 

Oberurseler Str. 61-63
61440 Oberursel (Taunus)
Germany 

Please note that all shipping times are in business days. We do not currently ship to any PO Box or APO/FPO addresses.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

CANCELLATIONS

In-stock orders: Orders are authorized and processed in real-time, so canceling an in-stock order is very difficult. If you need to cancel, please contact Customer Service by email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.

 

WHAT IS YOUR RETURN POLICY?

Effective Date: March 2017

Burgschneider will accept returns for items purchased on the Burgschneider online store that are received back within 30 days from the delivery date for a refund. Returns received after 30 days from the delivery date will not be accepted. We do not make exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable.

All returns MUST meet the following criteria:

  • Unworn
  • Unwashed
  • No scents or odors
  • No rips or tears
  • No other signs of being worn
  • All tags must be attached
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Burgschneider and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION? 

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located at the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

RETURN COSTS


European Union: Self-paid

Switzerland: Self-paid

United Kingdom: Self-paid

Australia: Self-paid

Canada: Self-paid

United States: Self-paid

International: Self-paid

Germany: Free

RETURN PROCESS

Step 1: Send an email to online@burgschneider.com with the order receipt.

Step 2: Repackage garments, include the order receipt, and post the package to:

United States

Burgschneider Inc.
7453 Empire Drive
Suite 100 Building B
Florence, KY 41042

Canada

Burgschneider GmbH
2113 Ste-Catherine Est
Montréal (QC) Canada H2K 2H9

Australia

Burgschneider GmbH
38 Wimpole Crescent,
Bellfield, Victoria 3081
Australia

United Kingdom  

Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
OX11 7HH
United Kingdom

Europe

Burgschneider GmbH
Oberurseler Str. 61-63
61440 Oberursel
Germany